Sachin Lamichhane

• Providing Level 1 support to various clients as an E2E incident management.
• Hardware and Windows, Mac and Android based OS, Software troubleshooting.
• Provide end user support to various sites located in several locations via phone, email, and remote access, as a first point of contact.
• Assemble and configure workstation, server, and networking hardware for onsite implementation.
• Priority case handling of issues and cases with ServiceNow ticketing system
• Training and induction for new staff for operation of IT assets and services, documentation, and data recovery.
• Maintaining network and responsible for the smooth operation of the IT systems.

• Project Planning & Coordination: Assist in defining project goals, timelines, and coordinating team efforts.
• Stakeholder Communication: Bridge communication between teams and stakeholders, providing updates and reports.
• Resource Management: Support task allocation, monitor resources, and help track project expenses.
• Risk & Issue Management: Identify risks, resolve issues, and create contingency plans.
• Quality Assurance: Oversee testing to ensure the app meets quality standards and user needs.
• Technical Oversight: Collaborate with the development team to ensure smooth technical progress.
• App Launch Prep: Help coordinate app launch, marketing, and app store submissions.
• Post-launch Monitoring: Track performance, gather feedback, and support ongoing improvements.
• Team Leadership: Assist in leading meetings, mentoring, and maintaining team morale.
• Research & User Insights: Analyze trends, competitors, and user data to enhance the app.

The Professional Year Program is a work readiness program designed to prepare university graduates for the professional ICT workforce. Topics include business communication, workplace relations and practices, WH&S, professional networking, report writing, and effective presentation skills.

Key Subjects: Program Design and Development,Cloud Computing,Data Communication and Networks, System Analysis and Design,Project Management,Database design and Development, Cyber Security.